Payment

Terms and Conditions for Booking

1. Payment Method:

We undertake to process payment for the contracted services using the following terms:

  • Advance Payment: A 30% deposit of the total trip price is required within 48 hours of service confirmation by the Client. The remaining balance must be paid 30 days before the trip start date.

  • Payment Receipt: The purchase is considered complete once we receive proof of payment in our bank account. Until payment is confirmed, the reservation may be canceled by EPIC TRIP ASIA.

  • Bank Charges: The Client is responsible for any bank charges associated with payments or transfers. The full trip price must be received in our bank account.

  • Credit Card Payments: A 3% surcharge will be applied to the total trip price for credit card transactions, covering bank charges.

  • Final Confirmation: Once full payment is received, we will send the final confirmation of all services by email.

Bank Account Details for Payment:

  • Bank: MB Bank (processing may take at least 5 business days)
  • Account Holder: EPIC TRIP TRAVEL LIMITED COMPANY
  • Bank Name: Military Commercial Joint Stock Bank
  • Account Number: 7791078821376
  • Bank Address:
    MB Bank Headquarters
    21 Cat Linh Street, Dong Da District,
    Hanoi, Vietnam
    Phone: +84 24 3767 4050
  • MB Bank Website

2. Cancellation and Compensation Policy:

The Client may cancel the contracted services by sending written notice via email to EPIC TRIP ASIA. Cancellations made by phone will not be accepted. The Client will compensate EPIC TRIP ASIA as follows:

  • Administrative and cancellation fees, if applicable.
  • 10% penalty of the total trip price if cancellation occurs between 15 and 30 days before the start of the trip.
  • 50% penalty if cancellation occurs between 7 and 14 days before departure.
  • 100% penalty if cancellation occurs less than 7 days before departure.
  • No show: 100% penalty.

Please note that some providers (hotels, cruises, etc.) may have different cancellation policies from ours. If so, we will inform you accordingly, and the applicable terms of both contracts must be followed.

3. Cancellation of Extra Services:

For additional hotel nights or extra services booked along with the tour programs, the following cancellation terms apply:

  • More than 30 days before the service: Full refund.
  • 15 to 30 days in advance: 50% refund.
  • Less than 15 days in advance: No refund (100% charge).